This Privacy Policy describes how Nia-Kyara Limited (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or other individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
- We may update this Privacy Policy from time to time, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
- To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with our Site.
- In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
- The personal information we obtain about you depends on how you interact with our Site and use our Services. Personal information refers to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that we collect from you includes but is not limited to:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions.
- Shopping information: items viewed, items added to your cart or items added to your wishlist.
- Customer support information: information you include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
- We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data includes but is not limited to information about how you access and use our Site and your account, device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
- We may obtain information about you from third parties, such as vendors and service providers, who may collect information on our behalf. For instance our payment processors, collect payment information such as bank account, credit or debit card information, billing address to process your payment, fulfil your orders and provide you with products or services you have requested. This enables us to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or the third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
- Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are however not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
We use your Personal Information for:
- Providing Products and Services. We use your personal information to provide you with the Services and fulfil our contract with you which includes processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges or other transactions. We also use the information to create, maintain and manage your account, arrange for shipping, facilitate any returns and exchanges and enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, which includes but is not limited to sending you marketing, advertising and promotional communications by email, text message or postal mail, and showing you advertisements for products or services. Your personal information may be used to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, it is your responsibility to keep your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
- We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on both our Site other websites.
- While most browsers automatically accept Cookies by default, you can choose to set your browser to remove or reject Cookies. It is however important to note that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services (certain features and general functionality), to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes including:
- Vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
- Business and marketing partners, who use your information in accordance with their own privacy notices.
- Direct requests for disclosure or consented disclosure of certain information to third parties, such as shipping products or through your use of social media widgets or login integrations, with your consent.
- Affiliates or within our corporate group to enable us run a successful business.
- In connection with business transactions such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
Categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:
Categories of Personal Information:
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients:
- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
Category of Personal Information
- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data
Categories of Recipients
- Business and marketing partners
User Generated Content
- The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
- We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
- Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.
- We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
- Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Children’s Data
- Our Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with any personal information about a child, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
- No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We therefore recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
- The duration for which we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
You have the following rights in relation to your personal information.
- Right to Access / Know. You have the right to request for access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You have the right to request that we delete personal information we maintain about you.
- Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing or Targeted Advertising. You have the right to direct us not to “sell” or “share” your personal information or to opt out of the processing of your personal information for purposes considered to be targeted advertising.
- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent.
- Appeal: You have the right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. It is however important to note that these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
We will not discriminate against you for exercising any of these rights. To verify your identity, we may need to collect personal information from you such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights.
Before accepting such a request from an agent, we will require that the agent provide proof of your authorisation, and we may need you to verify your identity directly with us. We commit to responding to your request in a timely manner as required under applicable law.
Complaints
- If you have complaints about how we process your personal information, you can contact us on info@nia-kyara.com.
International Users
- We may transfer, store and process your personal information in another country. If this happens, we will take adequate measures to ensure your data is treated as required under relevant data protection laws.
Contact
- Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +254705476087 or email us at info@nia-kyara.com.