Overview
- We have a 15-day return policy, which means you have \15 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
- To initiate a return, please contact us at info@nia-kyara.com.
- Once you contact us, we will send you a return shipping label via email, as well as instructions on how and where to send your package.
- The item will first be inspected before a refund or replacement is effected.
- Items sent back to us without first requesting a return will not be accepted.
- If your country of residence is not Kenya, shipping your goods may take longer than expected.
- You can always contact us for any return questions at info@nia-kyara.com.
Damages and Issues
- Kindly examine your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
- For hygiene reasons, certain items such as undergarments, swimwear and intimate apparel cannot be returned. Additionally, we do not accept returns on sale items and items purchased using gift cards.
- If you have any questions or concerns regarding the eligibility of your items for return, please do not hesitate to contact us.
Exchanges
- You have the right to cancel or return your order within Three (3) days for any reason and without justification.
- To ensure you get the item of your choice, we suggest that once the return is accepted, you proceed with a separate purchase for the new item.
Refunds
- We will notify you once we have received and inspected your return to let you know whether or not the refund was approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If you haven’t received communication confirming the approval of your return, and your refund within 15 business days please contact us at info@nia-kyara.com.